Privacy Policy | Hexcreators

1. Introduction

Hexcreators ("we", "us", "our") is a technology and digital product studio. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hexcreators.com or engage with our services.

2. Information We Collect

Information you provide

Name, email address, and company name (via our contact form)
Project details and budget information you share with us
Any other information you voluntarily provide in communications

Information collected automatically

Device and browser information (type, version, operating system)
IP address and approximate geographic location
Pages visited, time spent, and navigation patterns
Referring website or source

3. How We Use Your Information

To respond to your enquiries and provide our services
To improve our website and user experience
To send project-related communications (never unsolicited marketing)
To analyse website traffic and usage patterns via Google Analytics
To detect and prevent fraud or abuse

4. Third-Party Services

We use the following third-party services that may collect data:

Google Analytics (GA4) — website traffic analysis. Google's privacy policy applies.
Firebase Hosting — website delivery. Google Cloud's terms apply.
Freshchat — live chat support widget. Freshworks' privacy policy applies.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy. Contact form submissions are retained for up to 12 months after the last communication. Analytics data is retained according to Google Analytics' default retention settings (14 months).

6. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to processing of your data
Request data portability

To exercise any of these rights, contact us at pingus@hexcreators.com.

7. Cookies

Our website uses essential cookies for functionality and analytics cookies (Google Analytics) to understand how visitors interact with our site. You can disable cookies in your browser settings, though this may affect site functionality.

8. Security

We implement appropriate technical and organisational measures to protect your personal information, including HTTPS encryption for all data in transit and secure hosting via Google Cloud infrastructure.

9. Changes

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

10. Contact

For any questions about this Privacy Policy, contact us at: pingus@hexcreators.com